Xylem Applied Water Systems CANADA
Internet Help Tips

Below are some Helpful hints if you are having difficulties signing-on:

• Our web site relies on a cookie being sent from your machine verifiying the time.
  We do this so that after a set length of in-activity, which is a few hours, our system will log you off.
  If you have your computer time set incorrectly, then the calculation for in-activity may be wrong.
  You can check your computer time by hovering your mouse over the time.
  Verify that you have the correct date and time.
   
• Sometimes the 'Favorites' to access our site may become wrong.
  to correct: type in ecom-canada.xyleminc.com in the address window
  If you get our page, re-bookmark it into your Favorites
   
• Our web site requires cookies.
  Be sure that your internet options for our site allow cookies.
  If Using Internet Explorer:
        1) Click on Tools on the Toolbar Menu
        2) Click on Privacy Tab
        3) Set the Level to Medium or Less
   

If you need to Submit an E-mail to Goulds

• Please send an email to:   fpcinfo@xyleminc.com
• Provide the following information:
        1) User ID
        2) Name
        3) Company Name
        4) Email Addrss
        5) Telephone Number
        6) Any questions that you may have
• You should get an e-mail or phone call from us within 1 business day.
  If you do not, contact us at (519) 821-1900 x202 by phone